Question 1

How accurate is phone-based posture analysis compared to a $7,000 hardware scanner?

Accepted Answer

Phone-based capture uses the TrueDepth depth camera plus landmark detection to measure the key clinical angles (forward head, shoulder level, pelvic tilt, spinal deviation). Formal validation against marker-based reference systems is in progress, and we will publish accuracy results as that work completes. In practice the highest-value signal is the rescan comparison view under a consistent capture protocol — the delta over time is what drives treatment decisions.

Question 2

What landmarks and angles do you measure?

Accepted Answer

Forward head translation, shoulder level asymmetry, thoracic kyphosis, pelvic tilt (anterior/posterior), pelvic obliquity, knee valgus/varus, and overall frontal/sagittal deviation. Ten quantified measurements per scan.

Question 3

How do you handle patients with limited range of motion or mobility aids?

Accepted Answer

The guided capture adapts: if a patient cannot turn, you can scan the available views and still get a partial analysis. The report flags which measurements are confidence-reduced so you do not present them as precise.

Question 4

What lighting and environment do I need?

Accepted Answer

Standard indoor lighting works. The app gives real-time framing feedback (too dark, too close, landmark missing) so your front-desk staff can capture consistent scans without training.

Question 5

Do my patients need to install an app?

Accepted Answer

No. You capture the scan on your own device. Patients see their report as a web link or PDF — no install, no account, no onboarding friction.

Question 6

How long does a scan take?

Accepted Answer

About 90 seconds of capture plus ~15 seconds of processing. A report is ready before the patient sits down in the treatment room.

Question 7

Can I brand the reports?

Accepted Answer

Yes. Upload your logo, set your practice colors, and every report — PDF or web — carries your brand, not ours.

Question 8

Does PostureAI integrate with my EHR?

Accepted Answer

We support PDF export and a secure share link today. Direct HL7/FHIR integration is on the roadmap — tell us which EHR you use and we will prioritize.

Question 9

How do I get started?

Accepted Answer

Request access and we’ll set your practice up hands-on. You can export your data whenever you want.

Question 10

Are there any per-scan or per-patient fees?

Accepted Answer

No. $99/month covers unlimited scans, unlimited patients, unlimited practitioners in the practice. We do not believe in surprise overage bills.

Question 11

Do you offer multi-clinic pricing?

Accepted Answer

Yes. If you operate more than three locations, reach out and we will put together a plan that scales with you.

Question 12

Can I pay monthly instead of annually?

Accepted Answer

Monthly billing is $119/month. Annual at $99/month saves you about $240/year.

Question 13

Is PostureAI HIPAA compliant?

Accepted Answer

We are HIPAA-aligned: AES-256 encryption at rest, TLS 1.2+ in transit, an append-only audit log, role-based access, session timeouts, and a BAA available via AWS Artifact. All infrastructure runs on AWS.

Question 14

Where is patient data stored?

Accepted Answer

AWS US-East and US-West regions, encrypted at rest with AWS KMS-managed keys. Data never leaves the United States unless you explicitly export it.

Question 15

Can I request a BAA before signing up?

Accepted Answer

Yes. Email security@posturegrade.com and we will send our BAA template the same day.

Question 16

What happens to patient data if I cancel?

Accepted Answer

You get a full export (JSON + PDFs). After cancellation, your data is retained and then permanently purged per our documented HIPAA retention schedule; you can request earlier deletion in writing.

Question 17

Can I use this for insurance documentation?

Accepted Answer

Yes. Reports include measured angles, capture timestamps, and an append-only audit trail. Practices attach the PDF to SOAP notes or insurance appeals.

Question 18

Can patients see their own report?

Accepted Answer

Yes — you can share a unique expiring link (you choose the window, up to 90 days; 7-day default) with a capped number of opens and manual revoke. Patients see a patient-friendly version with plain language, not clinical jargon.

Question 19

Can I compare two scans side-by-side?

Accepted Answer

Yes. Every follow-up scan can be compared to the baseline, with deltas in degrees and a visual overlay.

Frequently asked questions

Clinical accuracy

Workflow and integration

Pricing and billing

Security and compliance

Reports and sharing